Shipping & Returns

We offer free standard shipping on all our Australian and New Zealand orders. Once you have placed your order, please allow 1-2 business days for your garments to be prepared and dispatched.

Approximate delivery times:

AUSTRALIA
          Regular Post: 2-5 business days (free)
          Express Post: 1-2 business days ($15.00 AUD)

NEW ZEALAND
          Regular Post: 5-10 business days (free)
          Express Post: 3-5 business days ($25.00 AUD)
          DHL Express Shipping: 2-3 business days ($40.00 AUD)

OTHER AVAILABLE COUNTRIES
          Standard International Shipping: 6-27 business days ($50.00 AUD)
          International DHL Express Shipping: 5-7 business days ($75.00 AUD)

Although we are confident you'll be happy with your garments, we understand not everything in life goes to plan. We offer free exchanges for 14 days from receipt of your order (AU/NZ orders only. For other countries, the customer is responsible for return shipping costs). You are also able to return your garments for 14 days from receipt of your order for a refund, however we do ask that in this instance the customer is responsible for the return shipping cost.

When making a purchase with us, you are agreeing to the terms and conditions set below:

AFTERPAY/KLARNA: Orders made with Afterpay or Klarna are not eligible for a refund, however can be returned for either an exchange or store credit.

Items bought on sale are only eligible for store credit. Gift Cards are non-refundable.

To be eligible for an exchange/return, the garment(s) must be in original condition, unworn and unused, with tags still attached.

To initiate an exchange/return, email store@josephandjames.com.au with the reason for the return, or exchange request, and include the order number in the subject line. We will then email you a returns label to attach to your package. Please allow 1-2 business days for us to process your request. Note, you must hand in your package to the courier within the 14 days since initially receiving your order to be eligible for a refund.

When returning, we encourage you to reuse the same packaging in which the order was delivered to you.

Depending on your location, please allow 5-10 business days from when you give your package to the courier for your return to be received and inspected. Once received and we are satisfied with the garment's condition, we will process your refund, minus return postage cost, within 1-5 business days, depending on your bank.

The above Returns Policy is in addition to and does not affect the statutory rights you have under the Australian & New Zealand Consumer Laws.