Shipping & Returns
Shipping
We offer free standard shipping on all our Australian and New Zealand orders. Once you have placed your order, please allow 1-2 business days for your garments to be prepared and dispatched.
Approximate delivery times:
AUSTRALIA
Regular Post: 2-5 business days (free)
Express Post: 1-2 business days ($15.00 AUD)
NEW ZEALAND
Regular Post: 5-10 business days (free)
Express Post: 3-5 business days ($25.00 AUD)
DHL Express Shipping: 2-3 business days ($40.00 AUD)
OTHER AVAILABLE COUNTRIES
Standard International Shipping: 6-27 business days ($50.00 AUD)
International DHL Express Shipping: 5-7 business days ($75.00 AUD)
Christmas Delivery Deadlines
To ensure your order will be delivered by 24th December, please place your order by the following dates:
AUSTRALIA
Regular Post: 14th December (12th Dec for WA/NT)
Express Post: 17th December (15th Dec for WA/NT)
NEW ZEALAND
Regular Post: 3rd December
Express Post: 10th December
DHL Express Shipping: 14th December
OTHER AVAILABLE COUNTRIES
Standard International Shipping: 13th November
International DHL Express Shipping: 10th December
These deadlines are based off cutoff dates provided by our delivery partners, AusPost and DHL. For any orders made after these dates, we are unable to guarantee delivery by Christmas. Click here for more information.
Extended Exchange Period
In addition to our 14-day free exchange policy (see below), for any orders made between 20th November to 24th December 2023, we will continue to accept exchanges (such as changing size or style) until 15th January 2024. Please note, this extension applies to exchanges only, not refunds.
Exchanges/Returns
Although we are confident you'll be happy with your garments, we understand not everything in life goes to plan. We offer free exchanges for 14 days from receipt of your order (AU/NZ orders only. For other countries, the customer is responsible for return shipping costs). You are also able to return your garments for 14 days from receipt of your order for a refund, however we do ask that in this instance the customer is responsible for the return shipping cost.
When making a purchase with us, you are agreeing to the terms and conditions set below:
AFTERPAY/KLARNA: Orders made with Afterpay or Klarna are not eligible for a refund, however can be returned for either an exchange or store credit.
Items bought on sale are only eligible for store credit. Gift Cards are non-refundable.
To be eligible for an exchange/return, the garment(s) must be in original condition, unworn and unused, with tags still attached.
To initiate an exchange/return, email store@josephandjames.com.au with the reason for the return, or exchange request, and include the order number in the subject line. We will then email you a returns label to attach to your package. Please allow 1-2 business days for us to process your request. Note, you must hand in your package to the courier within the 14 days since initially receiving your order to be eligible for a refund.
When returning, we encourage you to reuse the same packaging in which the order was delivered to you.
Depending on your location, please allow 5-10 business days from when you give your package to the courier for your return to be received and inspected. Once received and we are satisfied with the garment's condition, we will process your refund, minus return postage cost, within 1-5 business days, depending on your bank.
The above Returns Policy is in addition to and does not affect the statutory rights you have under the Australian & New Zealand Consumer Laws.
Environmentally-Friendly Packaging
To play our part in minimising our environmental impact on the planet, we deliver your garments in boxes made from 69% recycled materials. Our cards are printed on 100% recycled paper using an eco-friendly printing process, and our FSC-certified tissue paper, and 100% recycled and biodegradable packaging tape, are both printed using soy-based inks.