Terms & Conditions

Terms & Conditions

These terms set out the agreement for online trading between Joseph & James Pty Ltd (ABN 69213380017) ("JOSEPH & JAMES") and the user of this website ("You") Please read them carefully before proceeding with entering the website. You must accept these terms and conditions to access this website any further.

This website is owned and operated by Joseph & James Pty Ltd.

Placing an Order and Payment

By completing an online order, You are making an offer to purchase the product at the price on our website.

Payment must be made at the time of submitting the online order. Payment can be made by Visa, MasterCard, Amex, Apple Pay, Google Pay, Shop Pay, Afterpay or Klarna only. You warrant that you are an authorised user of the credit card, Afterpay account or Klarna account used to complete payment.

All online orders placed through this website are subject to confirmation and acceptance by JOSEPH & JAMES. We will email you with confirmation of the receipt of your online order. JOSEPH & JAMES may reject Your online order for any reason and refund any payment made by you, at any time prior to dispatch.

The online order must be paid in full immediately upon entry into the Agreement. All transactions on the Australian website are settled in Australian Dollars (AUD). Customers purchasing from New Zealand or other overseas territories will have their currency automatically converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details.

JOSEPH & JAMES’ prices may vary in the event of price changes or mistakes on this website without prior notice to you. If JOSEPH & JAMES requests payment for increased prices, you may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) business days of the announcement of the increase.

Return Policy
Faulty Policy

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for a preliminary assessment.

If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.

Please see our full Returns Policy for more information.

Gift Cards

Gift Cards may only be redeemed at on the JOSEPH & JAMES website. Gift Cards are not valid to be redeemed at any JOSEPH & JAMES stockist. Our Gift Cards do not expire. Unfortunately, JOSEPH & JAMES does not take responsibility for any lost or stolen Gift Cards. Gift cards cannot be redeemed for cash and are non-refundable. If an order is made using a gift card and is then cancelled or returned, the portion of the purchase attributable to the gift card will be refunded as a store credit only. Gift card purchases may be subject to security checks from time to time, resulting in longer processing time.

Store Credit

Store credits are applied to the account registered with the same email address used to place your order. Store credits cannot be transferred to other accounts. Store credit is valid for three (3) years. Any balance that remains after the 3 years will not be available for use. Store credit does not accrue interest nor can it be redeemed or refunded for cash. If an order made using store credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only.

Promotional Codes

JOSEPH & JAMES occasionally has special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically.

If you have not applied the promotional code but order was placed during the event contact our team straight after you’ve placed your order. It is up to JOSEPH & JAMES' discretion to refund you the discounted amount.

Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.

Sign Up and First Purchase Offer

We offer 10% off to customers who sign up to our email database. Offer is only valid to first time customers only and cannot be used in conjunction with any other promo.

Website Security

https://www.josephandjames.com.au is protected by SSL (Secure Socket Layer) encryption. SSL is a security device that ensures that any data, which you enter into a secure area of the website, is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

JOSEPH & JAMES does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. In the event a credit card is used without the holder's authorisation, the cardholder must notify their credit card provider in accordance with their reporting rules and procedures.

Limitation of Liability

JOSEPH & JAMES has provided information on this website as accurately as possible. We take all precautions possible to keep the details of your orders and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party acquires unauthorised access to any data you provide when accessing or ordering from the website.

To the extent permitted by law, all guarantees, warranties or representations which are not specifically stated in this Agreement are excluded. If JOSEPH & JAMES is liable for breach of an obligatory guarantee or implied warranty or representation, JOSEPH & JAMES’ obligation is, at its option limited to the replacement of the products or the supply of equivalent products, the repair of the products or the payment of having the products replaced or repaired.

Intellectual Property

JOSEPH & JAMES owns the intellectual property in its garment designs, fabric designs and images. JOSEPH & JAMES forbids the use of its designs and images for any purpose without prior written consent from JOSEPH & JAMES.

Website Availability

On the rare occasion, https://www.josephandjames.com.au could require some down-time, either scheduled or unscheduled. JOSEPH & JAMES will try to ensure the amount of down-time is limited. JOSEPH & JAMES will not be held liable for any consequences during down-time.

Privacy Policy
Your Use of the Website

You agree that you will use this website in accordance with these terms and conditions and that you will not use this website for any unlawful purpose.

You will not violate or attempt to violate the security of this website. You will not hack into this website, JOSEPH & JAMES' computer systems or the computer systems of other users of this website. Hacking means unauthorised access, malicious damage and/or interference.

As you browse JOSEPH & JAMES, advertising cookies will be placed on your computer so that we can personalise your shopping experience.

By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. JOSEPH & JAMES reserves the right to change this Agreement at any time. Any such changes will be posted on this website.


JOSEPH & JAMES reserves the right to terminate the agreement to supply products to you at any time before the products are dispatched. JOSEPH & JAMES will not be liable to you for any expenses or damages whatsoever for terminating this Agreement.

If the product has not been delivered to you prior to any termination of this Agreement, JOSEPH & JAMES will refund any payment you have made prior to termination.

JOSEPH & JAMES may terminate the agreement under which you can use this website immediately without notice if you are in breach of our website term and conditions.

Full Agreement

This Terms of Sale and Use of Website Agreement together with the other policies on this website are the entire agreement between us (JOSEPH & JAMES) and the user (yourself).


If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.

Governing Law

These Terms and Conditions (and all non-contractual relationships between you and us) shall be governed by and construed in accordance with the law of Victoria, Australia and both parties hereby submit to the jurisdiction of the courts of Victoria.